Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a
return.

To start a return, you can contact us at
Support@glamisky.com

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and
where to send your package. Items sent back to us without first requesting a return will not be
accepted.

You can always contact us for any return questions at
Support@glamisky.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or
damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have
the right to cancel or return your order within 14 days, for any reason and without a justification. As
above, your item must be in the same condition that you received it, unworn or unused, with tags,
and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was
approved or not. If approved, you'll be automatically refunded on your original payment method
within 10 business days. Please remember it can take some time for your bank or credit card
company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at ....

E-mail us at
Support@glamisky.com to begin the return process.

Once your return is received and processed you will receive an e-mail from support@glamisky.com
with your store credit.

Fraudulent Orders | Orders Made Mistakenly

If you believe your order was fraudulent or Not placed by you, You should reach out to us first to get
the order canceled. If the product has not been shipped out yet, the order will be canceled
immediately and a Full Refund will be processed Immediately.

If the order has been shipped and successfully delivered, unfortunately we won't be able to refund the order.

Once an order is DELIVERED, it is completely UNACCEPTABLE to file a chargeback complaint with
your Bank Institution without contacting us first.

An order can only be cancelled within 3 days after the order is placed. This is to ensure that the
product does not ship out and the customer gets a full refund.

RETURNS ARE VERY EASY ! and we guide you along the return process. WE ALSO COVER THE COST
OF RETURN so you have nothing to worry about.

Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. We always recommend placing insurance/tracking on the return package for
proof of return.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your
package tracking states "returned to sender" and we confirm receiving your package please contact us for steps to
re-send your package. We offer cancellation on these orders with a 12$ cancellation fee if
and only if the package is returned to the sender rather than wrongly delivered. Of course, if this
error is corrected prior to shipment there is no fee associated (please double-check your address!).

We always recommend shipping to a permanent address. We are not responsible for packages that
end up at the wrong address due to the customer providing a temporary address and a package that
is not being received in time to retrieve at such address. We recommend contacting the postal
service and letting them know to return the package to the sender or set up a forwarding address if
this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may
also cancel with a 12$ cancellation fee.

Once we ship a package to the address provided by the customer, the package is in the postal
service's hands. We will always assist in any complications, however, we recommend contacting your
local postal service for any issue in delivery to intercept and avoid a package being returned to
sender or delivered to the wrong address (for example incorrect address provided at checkout,
package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact
us in this event via e-mail at support@glamisky.com and we will help you in any way we can
however, we are not responsible for errors in the post and these must be dealt with by filing a case
through them to achieve an outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not
receive the item because of this, we can not be held responsible. If we receive the item back at our
headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a
flat 12$ fee.

Cancellation:

You may cancel your order for a refund prior to processing. Note that there is a 12$ cancellation fee.
For the best success in cancellation or change in your order, please contact us within 12 hours of
placing your order. However, we cannot guarantee successful cancellation or order editing once the
order is placed.
We are unable to cancel, allow edits, or make address changes to orders that have already been
shipped.